I am taking a moment to write something unrelated to food or fitness to tell you about the horrible service we
received while flying on Allegiant airline recently.
On June 23, 2013, we were on a flight from Las Vegas to Boise in the
early afternoon. It was extremely
hot. As we were all boarding, the plane
became increasingly more uncomfortable.
Most of the passengers were mildly grumbling about the lack of air flow
coming from the overhead vents. The
flight attendants were gossiping at the front of the plane, giving no attention
to their uncomfortable passengers.
Boarding was finished and they were preparing for departure. At this point, most folks are in a full on
sweat.
Besides the heat and the gossiping crew, the flight
attendants were rude and unhelpful. I
witnessed one flight attendant interact with a passenger regarding his knapsack. He was in the front row where there is
nowhere to place his carry-on. I heard
the attendant say, rather sternly, “Well, you’ll just have to go find a place
for that! You can’t hold it on your lap!”;
which completely surprised me, as I have never heard a flight attendant say
such a thing. Normally, they say something
like “let me help you find a place for that.”
At this point, the heat is almost unbearable. The air is so stagnant, I felt as though I
could hardly breathe. Even if we could
have some warm air circulating
through the cabin, it would be better than nothing. I asked one attendant if we would get some
air movement soon and she barely responded with something about the plane moving
away from the gate.
The normal announcements commence. At the end of the safety announcement, the
attendant speaking on the intercom said to please let them know if there is
anything they can do to make our flight more comfortable. The entire plane pleaded “air -- turn on the
air”. Nothing was said to address our
pleas. As the attendants were walking
the aisles performing their last check, I asked her politely and in earnest,
when the air flow would begin. She
barely acknowledged me, as she was walking away, telling me that soon enough I
would be complaining that it’s too cold!
I couldn’t believe that response.
This is supposed to be a service industry, is it not? That was beyond rude & completely unprofessional!
After sweating us out with the extreme heat & lack of
circulation, then they served refreshments; which, much to our surprise, were
not complementary. So, most of us (undoubtedly
parched) went without because we didn’t want to pay $3.00 for a soda. The flight attendant serving drinks acted
irritated that I didn’t realize it was not complementary. Then, the lady in front of me tried to hand
the attendant some trash to which she was met with a snotty response that she
did not have the trash bag ; and she actually refused to take the item from the
lady. I found this surprising because
she had the cart right in front of her.
Every other flight I’ve been on has had a trash on the cart. A place for the attendants to place their
empties, etc.
Well, the flight proceeded and finally air flow did start to
cool things off. And, true to her word,
it became so blistery cold that everyone who had a sweater, put it on. It was frigid in that plane by the time we
landed in Boise, but not one person said a word about it. We just took our lumps like troopers. I have no idea if the crew has control over
the temperature in the plane, but it seemed like the attendants plummeted the
thermostat on purpose – froze us out to be hateful & vengeful. They really showed us! Don’t you dare complain! Not one single member of that crew made us
feel valued. No one made any attempt to
explain the temperature issues. Not a
single word or announcement saying, “hey, folks, we know it’s hot, we are so
sorry… we are working on the issue…” or “this is what’s going on… “, etc. Not a word of explanation.
Finally, we landed in Boise.
Horrible experience over and they have the nerve to ask us to turn
around and crisscross the seat belts so that they can better prepare for the turn-around
flight right back to Vegas. After being
treated like that, I am not interested in making their job any easier. Not one of those people should be in the
service/safety/airline industry. I found
them hateful, rude and condescending. We
will never, ever fly with that airline again.